Motueka TOP 10 Holiday Park wins Most Improved Park Award
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A holiday park at the entrance to the stunning Abel Tasman National Park has won the Most Improved Park Award at this year’s TOP 10 Holiday Park Awards.
Motueka TOP 10 Holiday Park is set amongst lush trees and native bird life in the Tasman Bay region and the team has been recognized for their vast improvement over the last year, not only by guests, but also now officially by the TOP 10 group. TOP 10’s assessment criteria showed that Motueka TOP 10 had made leaps and bounds in their customer service and guest experience scores, which is to be commended and celebrated.
Park Managers of TOP 10 Motueka TOP 10 Holiday Park, Ben Ilton (left) and Ashlee Ilton (right) accept the TOP 10 Most Improved Park Award from Lynne Graham (middle), National Sales Manager at AA Traveller.
The beautiful tree-filled park is currently owned by Jeanette and Steve Edwards and managed by Jeanette's niece Ashlee Ilton and her husband Ben, who thrive on providing excellent customer service and creating memories for all guests. Ashlee and Ben have been managing the park for 12 months and so receive this award is “a huge honour and extremely unexpected. It shows that our hard work and passions for what we do is being recognized,” says Park Manager, Ashlee Ilton.
“As managers we believe in providing our guests with an experience, and this starts at reception when our guest check in. We have a great team here at Motueka TOP 10 who have huge pride in the work they do. To win this achievement is a reward for our entire team for their hard work and dedication in providing our guests with an experience when they stay with us.”
The leadership team at Motueka TOP 10 realise that quality service starts with training front line staff. The hard-working staff promote a positive, helpful and friendly environment, and go out of their way to make sure guests feel welcome and have a stress-free holiday.
“We want our guests to receive the services we would expect if we were travelling around New Zealand. Ben comes from a background of customer service and I grew up in the Holiday Park industry, we just do what we can to ensure our guest have an enjoyable and memorable stay,” says Ashlee.
The team at Motueka TOP 10 go out of their way to assist customer with making the best use of their time in the Tasman/Nelson districts and beyond. They offer a complete booking service for all sightseeing, transport and adventure activities in the region, and some of the best advice guests receive during their stay will come straight from their friendly, informed staff who all live in Motueka and know the place like the back of their hand.
“Our goal is the provide world class experiences to our customers, and to do this we need to be proactive in identifying areas for operational and service improvements,” says TOP 10 Chief Executive, David Ovendale.
“TOP 10 places a lot of focus on guest feedback and understand that it’s integral in shaping the way they enhance their offering at the park. It’s evident in the way that Motueka TOP 10 has improved that they are using guest feedback to improve their offering and build better relationships with customers, making sure they drive away happy and feeling valued.”
The team at Motueka TOP 10, and the wider TOP 10 network recognize that their job will never be done and making improvements will always be critical to remaining competitive and providing world-class experiences.
As customer expectations continue to change, the experience at Motueka TOP 10 will evolve, and the exceptional team at Motueka TOP 10 Holiday Park will no doubt be pulling all the stops to continue surprising and delighting their customers into the future.
Congratulations to Ashlee and Ben, Jeanette and Steve, and the team at Motueka TOP 10 Holiday Park, winners of the 2018 TOP 10 Most Improved Park Award.