Frequently Asked Questions

Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be arranged directly with the Park. Contact details for all TOP 10 Holiday Parks can be found here

We recommend that you make a booking in advance at the TOP 10 Holiday Park of your choice. This guarantees you a spot at your preferred location and helps avoid disappointment on the day, especially during peak seasons.

Children are from 2 - 14 years of age inclusive and are charged accordingly. Under 2 years of age are deemed an infant and are free at all times.

All TOP 10 Parks have access to WiFi, however, as some of our Parks are situated in remote locations, signal and quality cannot be guaranteed. If WiFi is a requirement, we recommend getting in touch with the TOP 10 of your choice directly. You can find contact details for all TOP 10 Parks here.

At TOP 10 Holiday Parks, smoking and vaping are not permitted in any of our rooms or buildings. Some Parks may have designated smoking areas, please contact the Park directly to find out more. You can find the Park contact details here.

A 75% refund will apply to cancellations 72 hours or more before the date of arrival. No refunds will apply to cancellations within 72 hours of the date of arrival. All cancellations for bookings made on top10.co.nz must be made via the TOP 10 Online reservation system here using your reservation confirmation number. 

All amendments must be made via the TOP 10 Online reservation system here using your reservation confirmation number. Amendments can be made 72 hours or more before the date of arrival. Please note, if an amendment results in shortening of the stay or a reduction in guest numbers, it will be treated as a cancellation.

Over 80% of TOP 10 Holiday Parks welcome responsible pet owners with well-socialised dogs. You can view a list of our dog friendly holiday parks here. To avoid disappointment, you must contact the TOP 10 Holiday Park of your choice and familiarise yourself with the rules and pet requirements of that holiday park before booking and arriving. Each park’s guidelines and requirements differ, and the owners have developed these guidelines to ensure a comfortable, enjoyable and safe stay for all park guests.

Our categories of Classic, Superior and Premium communicate what facilities & amenities a visitor can expect on arrival, and will better cater for travellers' varying expectations and needs. To read more about the TOP 10 Holiday Park Classifications click here.

Yes, TOP 10 Holiday Park sites come with convenient facilities to enhance your camping experience. You'll have access to a range of amenities such as freshwater, a dump station (at most Parks), communal bathroom facilities (showers and toilets) and communal kitchen and dining areas, ensuring a comfortable stay for your campervan, motorhome, or caravan.

TOP 10 Holiday Parks are located throughout New Zealand, with 49 parks nationwide - 20 Parks across the South Island and 29 Parks in the North Island. Whether you’re travelling to major cities, regional destinations, or popular holiday spots, it’s easy to find a TOP 10 Holiday Park as your base.

TOP 10 Holiday Parks offer a wide range of accommodation options to suit every traveller and budget. These include cabins, motels, units, and powered or non-powered sites for tents, motorhomes, and caravans. Many Parks also provide group accommodation, making them ideal for couples, solo travellers, families, and larger groups.  

Yes, TOP 10 Holiday Parks are very family-friendly. Many Parks offer family-sized cabins, motels, and camping sites, along with facilities such as playgrounds, swimming pools, games rooms, movie rooms, and easy access to local attractions. With safe, welcoming environments across New Zealand, TOP 10 Holiday Parks are an ideal choice for family holidays.

Yes, TOP 10 Holiday Parks cater to couples, groups, and solo travellers. Couples can enjoy cosy cabins or glamping-style accommodation, solo travellers can find affordable and convenient stays, and groups can choose larger cabins, motels, or group-friendly sites. Many Parks also feature communal facilities and social spaces, making them great for both relaxation and connection.

Yes! Top 10 Holiday Parks are open all year-round, 365 days a year, including public holidays and the Christmas/New Year period. Whether you’re visiting in summer to enjoy the beaches, in winter to explore ski fields, or to celebrate Christmas Day at TOP 10, our Parks provide comfortable accommodation, excellent facilities, and a welcoming environment for all guests.

You should choose to stay at TOP 10 Holiday Parks for a trusted and reliable holiday experience across New Zealand. With great locations nationwide, a wide range of accommodation options, and excellent value for money, TOP 10 makes it easy to find the right stay for every traveller. Guests can choose from cabins, motels, units, and powered or non-powered sites, making TOP 10 Holiday Parks suitable for families, couples, groups, and travellers of all budgets. Known for friendly service, quality facilities, and consistently high standards, TOP 10 Holiday Parks provide a comfortable and welcoming base for exploring New Zealand.

Absolutely. All TOP 10 Holiday Parks offer powered and non-powered sites suitable for campervans, motorhomes, and caravans. Some Parks have size limits, which are clearly listed on each Park’s page. Guests also have access to communal facilities such as kitchens, bathrooms, and shared spaces, making campervan travel easy and comfortable.

Facilities vary depending on the Park’s classification - Premium, Superior, or Classic. Depending on the location, facilities may include heated swimming pools, spas or saunas, playgrounds, jumping pillows, mini golf, bike tracks, and fun karts. All Parks provide essential amenities such as shared kitchens and bathrooms, and every TOP 10 Holiday Park is maintained to high standards of cleanliness and care. For specific facilities, we recommend checking each Park’s page or contacting the Park directly.

Staying at a TOP 10 Holiday Park offers a more flexible and social holiday experience than a hotel, motel, or Airbnb. Guests can choose from a variety of accommodation types, including cabins, motels, and camping sites, and enjoy shared facilities such as kitchens, recreational areas, and outdoor spaces. Holiday parks are especially well-suited to families, groups, and travellers looking for a relaxed, local atmosphere. 

Yes, TOP 10 Holiday Parks are strategically located near many of New Zealand’s most popular attractions. From beaches and lakes to mountains, ski fields, and cultural sites, our Parks provide a convenient base for exploring each region while enjoying comfortable accommodation.

Only $55 for 2 years, the benefits and savings start from the very first day you join the TOP 10 Club. As a TOP 10 Club Member, not only will you save money, you'll enjoy additional benefits while staying at TOP 10 Holiday Parks. Click here to view all TOP 10 Membership Deals. 

If your card has gone walkabout, don't worry, it is easily replaced. The quickest way to get a replacement card is to pick one up at your nearest TOP 10 Holiday Park. The friendly reception staff can provide you with a replacement card on the spot. Or if you'd prefer, you can contact the team at TOP 10 Central Office and we can organise for a replacement card to be sent in the post to your home address. However, please keep in mind that this can take 3-5 business days to arrive as this may factor into your travel plans.

While the TOP 10 membership is just under one person's name, the benefits also extend to those people travelling with you. If you are travelling as a family or with friends, the accommodation discount covers them as well, provided that you're all staying on the one site, or in the one cabin. The member discount on the Interislander ferry also covers members within your travel party that are travelling with you. However, discounts on local attractions are a different story, and these discounts and deals may only apply to the person whose name is listed on the membership card.

These days we're required to have countless logins and passwords and it's nearly impossible to remember them all. So, we won't blame you if your TOP 10 password slips your mind. If you need to reset your password, please visit the reset your password page. If you've tried this and you're having no luck, it's worth double checking you have previously set up a login and to try to set up your login. If you're still having no luck, please call TOP 10 Central Office on +64 3 343 8800 and we'll be able to help.

You can receive a minimum of 10% off accommodation up to $40 per stay. We have a loyalty program so that you can work your way up to even more savings. Alongside this, we have hundreds of national and local deals as a part of our member benefits so that you can save at a wide range of vendors across Aotearoa.

TOP 10 memberships are valid for 2 years from the month of purchase. If we have your email, we will send you a friendly reminder during the month of your membership expiring. If you're not sure of your membership's expiry date, log in to the TOP 10 member portal and your expiry date will be displayed on your dashboard. You can also use this opportunity to check we have all your contact details correct and review past and future TOP 10 bookings.

Interislander is a long-standing partner of TOP 10 and offers a huge discount off Interislander travel for TOP 10 members between the North and South Island of New Zealand. If you are a TOP 10 member, you can book the Interislander online at www.interislander.co.nz by using the promotional code. Please login to the member portal to find the code on your dashboard. Alternatively, you can call TOP 10 Central Office on +64 3 343 8800 for the promo code. The promo code is to be entered during the booking process and you will also have to validate that you are a current TOP 10 member. Please enter your last name and email address OR your barcode card number. Please make sure to bring your membership card with you as you check in for your ferry journey as proof of your membership.