Standard Booking Terms and Conditions
Deposits and Payments
All reservations must be paid in full at the time of booking.
All cancellations must be made via the TOP 10 Online reservation system using your reservation confirmation number. A 75% refund will apply to cancellations 72 hours or more before the date of arrival. No refunds will apply to cancellations within 72 hours of the date of arrival.
All amendments must be made via the TOP 10 Online reservation system using your reservation confirmation number. If an amendment results in shortening of the stay or a reduction in guest numbers it will be treated as a cancellation.
An amendment within 72 hours of the original arrival date that leads to a cancellation of the future booking will be treated as a cancellation within 72 hours of the future booking and no refund will be applicable. This applies even if the cancellation is outside 72 hours of the arrival date.
30% OFF Member Promotion
If you have booked using the 30% Off Member Promotion then special terms and conditions apply. Please refer to the Deals Page for the full set of conditions related to bookings under this promotion.
COVID-19 & Book with Confidence Guarantee
COVID Vaccination Policy
Several TOP 10 Holiday Park have a mandatory vaccination policy in place for all guests from as early as the 3rd December 2021 until further noticed, unless specified. Please see the link below to view the list of parks and their policy dates.
All guests 12 years old and over,staying at the park between the above dates will either need to be fully vaccinated or have a legitimate exemption from vaccination.
The party leader/lead booking name is responsible for communicating this to all guests within their group.
All guests 12 years old and over will be required to provide proof of vaccination status (fully vaccinated or exempt) at the time of check-in at the park.
Failure or refusal to do so may result in the park cancelling the booking.
What is the Book with Confidence Guarantee?
For bookings made from 3rd December 2021, the Book with Confidence Guarantee is applicable if you are unable to travel due to certain COVID-19 related developments.
These include you becoming sick with COVID-19 or someone immediately connected to you does and, as a close contact, you are forced into self-isolation or there is a Government mandate preventing you from travel in/from your local area/region or in the area to which you are intending to travel.
In these cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, a full refund, less a processing fee, may be offered.
In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate, or that of their determined close contact, to confirm the medical grounds on which the request is based.
If your request to amend/cancel a booking is not linked to COVID-19 related matters as outlined above, standard T&C’s will apply.
Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.
If the booking was made directly with the park
Over the phone, email or on the park website, you will need to contact the park directly. All park contact details can be found on the TOP 10 Website Contact Page.
If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.
If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be directed to that.
If you’re not sure how you booked, please contact the park directly for assistance.
Any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking through www.top.co.nz or directly with the park in question, is eligible for this guarantee.
This Book with Confidence Guarantee is in place whilst the COVID-19 Traffic Light system is in force in New Zealand and will be reassessed at each government authorised change to this system or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.
Special or Promotions
All bookings made as part of a special or promotion may have additional promotional terms and conditions that apply in conjunction with the standard conditions. Any promotional terms and conditions available on a promotions website page will also be available on www.top10.co.nz/booking-terms. Please ensure you have read these thoroughly prior to making your booking.
Child ages are 2 to 14 years inclusive - where child rates are offered. There is no charge for children under 2 year old.
Check-in and Check-out times
Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be arranged directly with the Park.
If Guests are arriving later than 7pm, we ask the guest to contact the Park during office hours to make alternative check-in arrangements.
A valid credit card in the name of the guest must be presented on check-in. Any damage caused during the stay may be charged against that card.
With the exception of medically certified guide dogs, pets are not permitted.
Special requests are on a request basis only and cannot be guaranteed. Please contact the Park directly.
Control of your Personal Information
When you register or provide us with personal information when making a reservation, it will be held on TOP 10 Holiday Parks Group central database. Your personal details will then be accessible to the TOP 10 Holiday Parks Group and other TOP 10 Holiday Parks if you are making a reservation with them. TOP 10 Holiday Parks Group or the TOP 10 Holiday Park you booked with will not share this information with any other third parties without your permission.
The TOP 10 Holiday Park you are booking with and the TOP 10 Holiday Parks Group may send out periodic e-mails informing you of special offers, updated information and other new services. You will be able to choose to unsubscribe from these mailings.
We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:
- is not the person named on the reservation
- is not the person named on the credit card or not be authorised to use the card
- is not able to pay for any additional charges
- may cause damage to the property of the Park or other guests
- may exhibit socially unacceptable behaviour
- is younger than 18 years and not accompanied by a responsible person over that age
- is concealing a dog or other unauthorised animal
We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
Top Ten Group New Zealand Limited trading as TOP 10 Holiday Parks Group (TOP 10) does not own any particular TOP 10 Holiday Park. TOP 10 facilitates this reservation service, in each instance as an agent of the particular TOP 10 Holiday Park, and it is not responsible for all or any of, the provision of services, the standard of services and, where a payment has been transferred from TOP 10 to the TOP 10 Holiday Park, any refund (in whole or in part) of that payment.
In the event that a TOP 10 Holiday Park fails to provide reserved accommodation services, the liability of that TOP 10 Holiday Park, and the liability of TOP 10 (but only when it holds payment for the reserved accommodation services) is limited to the amount of the payment made for the reserved accommodation services.