Key Information

Reception Hours

Summer: 7.30am to 7.00pm
Winter: 8.00am to 7.00pm

There may be times when our office hours differ from those stated here, but our team will let you know if the office hours change.

For after-hours emergencies (including noise complaints) you can contact our on-call staff member by calling 06 862 6716

Check-in & Check-out time

Check-in time is from 2.00pm on the day of arrival.
Check-out time is 10.00am on the day of departure.

Late check-outs may be arranged directly with the Park.

There are no refunds for early departures.

WiFi

WiFi is available around the Park. Please ask at Reception for the login details.

Park Map

Download the Tolaga Bay TOP 10 Holiday Park Map for easy reference and locations of activities and facilities.

Tolaga Bay TOP 10 Park Map

Emergency Procedures

In an emergency, please call 111 for fire, police or ambulance.

View our Emergency Procedure Policy

Vehicles & Parking

Please keep your speed to walking pace only, follow the signs around the Park and take note of the one-way roads.


Units: Car parking can be found outside your unit. Should you require space for parking trailers or boats, please contact reception.

Sites: Cars must be parked on the site you’ll be allocated.

Visitors

Visitors must report to reception on arrival.
The Park facilities are for paying guests only.

Noise

To ensure everyone has a pleasant stay, please keep noise to an absolute minimum from 10.00pm to 7.00am.

Extra Cleaning

In the event we are required to use specialist cleaning after your departure, we reserve the right to send an account to your registered address or email.

Damages

Should any damages occur, please advise us ASAP so we can repair/ replace it. The Park reserves the right to charge for repairs and replacements.

Sustainability Policy

Please click the link below to view our Sustainability Policy.

Sustainability Policy

Call Reception

Call us on 0800 862 6716 or 06 862 6716 (afterhours)

Email the Park

Swipe Cards & Room Keys

Charges apply for lost swipe cards and room keys. $10 for a swipe card and $50 for a lost room key. Please advise Reception as soon as you realise you’ve lost a swipe card or key.