Terms & Conditions

TOP 10 Holiday Parks

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Terms & Conditions

Information on this web site is provided 'as is' without warranty of any kind, either express or implied.
While every effort has been made to provide the most accurate information we advise that Information on this web site may contain technical inaccuracies or typographical errors. TOP 10 Holiday Parks may at any time and without notice make improvements and/or changes in the products and/or the programs described in this information.
TOP 10 Holiday Parks makes no representations whatsoever about any other web site which you may access through this one. When you access a non-TOP 10 Holiday Parks web site, please understand that it is independent from TOP 10 Holiday Parks, and that TOP 10 Holiday Parks has no control over the content on that web site. In addition, a link to a non-TOP 10 Holiday Parks web site does not mean that TOP 10 Holiday Parks endorses or accepts any responsibility for the content, or the use, of such web site.


In no event will TOP 10 Holiday Parks be liable to any party for any direct, indirect, special or other consequential damages for any use of this website, or on any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

TOP 10 online
All rates are GST (15%) inclusive and are in New Zealand dollars (NZ$).
Deposits and Payments
All reservations must be paid in full at the time of booking.

Cancellations
All cancellations must be made via the TOP 10 Online reservation system using your reservation confirmation number. A 75% refund will apply to cancellations 72 hours or more before the date of arrival. No refunds will apply to cancellations within 72 hours of the date of arrival.

Amendments
All amendments must be made via the TOP 10 Online reservation system using your reservation confirmation number. If an amendment results in shortening of the stay or a reduction in guest numbers it will be treated as a cancellation.

COVID-19 & Book with Confidence Guarantee

COVID Vaccination Policy

Several TOP 10 Holiday Park have a mandatory vaccination policy in place for all guests from as early as the 3rd December 2021 until further noticed, unless specified. Please see the link below to view the list of parks and their policy dates.

https://top10.co.nz/covid-19-update

All guests 12 years old and over,staying at the park between the above dates will either need to be fully vaccinated or have a legitimate exemption from vaccination.

The party leader/lead booking name is responsible for communicating this to all guests within their group.

All guests 12 years old and over will be required to provide proof of vaccination status (fully vaccinated or exempt) at the time of check-in at the park.

Failure or refusal to do so may result in the park cancelling the booking.

What is the Book with Confidence Guarantee?

For bookings made from 3rd December 2021, the Book with Confidence Guarantee is applicable if you are unable to travel due to certain COVID-19 related developments.

These include you becoming sick with COVID-19 or someone immediately connected to you does and, as a close contact, you are forced into self-isolation or there is a Government mandate preventing you from travel in/from your local area/region or in the area to which you are intending to travel.

In these cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, a full refund, less a processing fee, may be offered.

In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate, or that of their determined close contact, to confirm the medical grounds on which the request is based.

If your request to amend/cancel a booking is not linked to COVID-19 related matters as outlined above, standard T&C’s will apply.

Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.

If the booking was made directly with the park
Over the phone, email or on the park website, you will need to contact the park directly. All park contact details can be found on the TOP 10 Website Contact Page.

If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.

If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be directed to that.

If you’re not sure how you booked, please contact the park directly for assistance.

Eligibility
Any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking through www.top.co.nz or directly with the park in question, is eligible for this guarantee.

This Book with Confidence Guarantee is in place whilst the COVID-19 Traffic Light system is in force in New Zealand and will be reassessed at each government authorised change to this system or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.

Child ages
Child ages are 2 to 14 years inclusive - where child rates are offered. There is no charge for children under 2 year old.

Check-in and check-out times
Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be arranged directly with the Park.

Late check-in
If Guests are arriving later than 7pm, we ask the guest to contact the Park during office hours to make alternative check-in arrangements.

Credit card
A valid credit card in the name of the guest must be presented on check-in. Any damage caused during the stay may be charged against that card.

Pets
With the exception of medically certified guide dogs, pets are not permitted.

Special requests
Special requests are on a request basis only and cannot be guaranteed. Please contact the Park directly.
We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person:

  • is not the person named on the reservation
  • is not the person named on the credit card or not be authorized to use the card
  • is not able to pay for any additional charges
  • may cause damage to the property of the Park or other guests
  • may exhibit socially unacceptable behavior
  • is younger than 18 years and not accompanied by a responsible person over that age
  • is concealing a dog or other unauthorized animal

We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.

TOP 10 Holiday Parks Group does not own any particular TOP 10 Holiday Park. TOP 10 Holiday Parks Group facilitates this reservation service, however is not responsible for the provision of services or standard of facilities.