We take your safety extremely seriously. In the case of an emergency, please dial 111 immediately. Inform staff ASAP so we can assist you.

Emergency Procedure

In case of an emergency, please notify staff on site by phone or by the intercom outside the reception. Call 111 if required. If you do not have cell service, please use the phone in our reception.

Please head to the assembly point (front parking area) and wait for further instructions. Please do not return to your site until our staff gives you the all-clear.

When making a 111 call:
• If possible, use a mobile phone outside the building or a phone in a safe area.  
• Dial 111  
• Ask for Fire  
• You will need to provide the following information:   
Property name: Tolaga Bay TOP 10 Holiday Park 
Property address: 167 Wharf Road, Tolaga Bay, 4077
Nearest intersection: Whangara Road / Wharf Road
The nature of the emergency: (e.g. alarms ringing)

Assembly Area

The main assembly point is in the front parking area. 

First Aid

Our First Aid Kit is located at reception. For after-hours, please call the after-hours phone on: 06 862 6716

Emergency Consult

Emergency Consult is a 24-hour telehealth service. We are online 365-days of the year and here to provide rapid medical care directly to anyone in New Zealand including international travellers.

Our doctors are expert Emergency Medicine Specialists who, with the help of experienced triage nurses, see and treat patients on-demand via web-based video chat.

TOP 10 members get a 10% discount off full-paying consults, For all discount details, login to your TOP 10 Member Account, and you'll find all of the necessary information under Card.

Click the button below to find out more.

Earthquake - Drop, Cover and Hold

In the event of an earthquake in most buildings in New Zealand, it is safer to stay where you are until the shaking stops. If you are unable to drop, the best action is to brace yourself against a wall or furniture. is the right action to take in an earthquake. It stops you from being knocked over, makes you a smaller target for falling and flying objects and protects your head, neck and vital organs. 

BE PREPARED! KIA MATAARA!

In the event of an earthquake, it is vital that you respond immediately. Be clear about what actions to take in the environment you are in. Right now, scan your room - and identify safe places that you can go in the event of a earthquake. 

What if I am outside during an earthquake? That's okay, don't panic - move no more than a few steps away from buildings, trees, streetlights, and power lines, then DROP, COVER AND HOLD.

What about if I'm sleeping in bed? You are less likely to be injured if you stay in bed, so stay put, pull the sheets and blankets over you, and use your pillow to protect your head and neck. 

What if I have a family member with a walker or wheel chair? Lock, Cover and Hold! LOCK your wheels, if you can and if you are using a walker carefully get as low as possible. Bend over and COVER your head and neck as best you can. Then HOLD on until the shaking stops.

Tsunami - If an earthquake is LONG or STRONG - GET GONE

What do we do next? We are situated on a beach, if you experience the following listed below, immediately self-evacuate and over to the nearest high ground or as far in land as you can. Walk or bike if possible. Please do not rely on our staff or Civil Defence emergency alert. 

If you experience - please self-evacuate!

• A strong earthquake that makes it hard to stand up or a weak rolling earthquake that lasts a minute or more.
• See a sudden rise or fall in sea level
• Hear a loud and unusual noise from the sea

Can we expect after shocks? We may however prepare yourself to expect aftershocks, each time you feel one, just DROP, COVER and HOLD. Aftershocks can occur minutes, days, weeks, months and even years following an earthquake.

Flooding

Our team will drive around in a holiday park vehicle tooting the horn to alert all guests to evacuate.

When you hear the horn, please evacuate and make your way to a civil defence centre.

Our team will not be individually checking rooms or tent sites, as this jeopardises their safety.

You will also most likely receive an emergency mobile alert text from civil defence if there is ever a need to self-evacuate in our area. However, if you feel unsafe - we encourage you to move to safety. Please do not rely on our staff or the civil defence emergency mobile alert. 

Evacuated - we've evacuated, so what now? 

Below are a few helpful sources that you can use to help yourself become informed if you are ever staying with us during a natural disaster or state of emergency. The sources will share info like road conditions, where to find civil defence welfare centres, weather conditions and so much more. 

Are there any websites I can search to check for updates?

As locals, we quite often stay up to date via Facebook and we follow the Tairawhiti Civil Defence page - this page is regularly update by our local civil defence team. You can also visit the website: www.gdc.govt.nz. 

Fire Emergency Procedure.

If you discover a fire:   
• Warn occupants in the immediate area by shouting “Fire, Fire, Fire” and knock on 
neighbouring doors as you exit the building  
• Operate the nearest fire alarm manual call point (these are red boxes with break-glass 
panels)  
• Call Fire and Emergency on 111  
• Evacuate the building, if on upper floors use the stairs  
• Report to the Head Warden at the assembly area (the front parking area) and pass on any relevant information about the fire   
• Remain at the assembly area 
 
If you are warned of a fire:
• Shout “Fire, Fire, Fire”  
• Activate the nearest manual call point if the alarm is not already sounding   
• Assist others to evacuate as required  
• Evacuate the building, if on upper floors use the stairs  
• Go to the front parking area

Emergency Phone Numbers

New Zealand Emergency Services 111

Healthline 0800 611 116

National Poison Centre 0800 764 766